Refund policy

We have a 15-day return or exchange policy, which means you have 15 days after receiving your item to request a return or exchange if there is an issue with the garment. All items are made to order, therefore we dont not refund once the order has been placed, unless it needs to be returned due to damage.

If your packaging is damaged, please contact the delivery/shipping company with your tracking number to receive assistance. Let us know if your product was also damaged and we will do our best to replace it. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at highvapparel.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at highvapparel@outlook.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item was not received, please email us directly and we will look into the issue for you! 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you are looking to exchange your items for a different size/color or item, please contact us at highvapparel@outlook.com to request an exchange. Once we receive your return, we will process the exchange and send you out your new items. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at highvapparel@outlook.com